Effective Date: April 2026 | Website: strevius.com
Overview
At Strevius, we stand behind everything we create and deliver. This Refund Policy outlines clearly what is and is not eligible for a refund across our services. We encourage you to read this policy carefully before making any purchase.
By completing a purchase on strevius.com, you confirm that you have read and agreed to this Refund Policy.
The short version: all digital product sales are final. Subscriptions can be cancelled anytime to stop future charges. Coaching sessions cancelled with less than 24 hours notice are non-refundable.
1. Digital Products — No Refunds
The following products are non-refundable due to their digital nature and the immediate access granted upon purchase:
Study Brew — Courses and Learning Materials
- Online courses and individual lessons
- Downloadable worksheets, guides, or resources
- Recorded video or audio content
- Study Brew memberships (see subscription policy below)
Story Brew — Content and Publications
- Newsletter subscriptions and paid content access
- Digital publications, articles, or written resources
- Story Brew membership tiers
English Teaching — Recorded Content
- Pre-recorded English teaching lessons or courses
- Downloadable language learning materials
Once access has been granted to any of the above products, no refund will be issued regardless of whether the content has been consumed.
2. Subscription Products
Strevius offers subscription-based access to Study Brew and Story Brew. The following terms apply to all subscriptions:
- You may cancel your subscription at any time through your account settings or by contacting us at hey@strevius.com
- Cancellation takes effect at the end of your current billing period
- You will retain full access to your subscription until the end of the period you have already paid for
- No prorated refunds will be issued for unused time remaining in a billing period
- If your subscription renews and you did not intend to renew, contact us within 48 hours of the renewal charge and we will review your request on a case-by-case basis
3. Live English Teaching Sessions
Live English teaching sessions are scheduled in advance between the student and Strevius. The following cancellation and refund terms apply:
Cancellation by Student
- Cancellations made more than 24 hours before a scheduled session: eligible for a full credit toward a future session
- Cancellations made within 24 hours of a scheduled session: non-refundable and non-creditable
- No-shows without prior notice: non-refundable
Cancellation by Strevius
- If Strevius cancels a confirmed session, you will receive a full credit or the option to reschedule at no additional cost
- Strevius will provide as much advance notice as possible in the event of a cancellation
4. Founder Coaching and Consulting
Coaching and consulting engagements involve significant preparation time and dedicated resources. The following terms apply:
Single Sessions
- Cancellations made more than 48 hours before a scheduled session: eligible for a full credit toward a future session
- Cancellations made within 48 hours of a scheduled session: non-refundable
- No-shows without prior notice: non-refundable
Coaching Packages or Retainers
- Coaching packages are non-refundable once the engagement has commenced
- If you wish to pause or discontinue a package, contact us to discuss options — we will work with you in good faith
- Unused sessions within a package do not carry over beyond the agreed engagement period unless otherwise specified in writing
5. Exceptions and Technical Issues
Strevius may consider refund requests in the following limited circumstances:
- You were charged twice for the same product due to a technical error
- You were unable to access a purchased digital product due to a documented technical failure on our end, and we were unable to resolve the issue within 5 business days
- A live session could not be delivered due to circumstances entirely within Strevius’s control
To request an exception, email hey@strevius.com within 7 days of your purchase or session date. Please include your order confirmation number, a description of the issue, and any relevant screenshots or documentation. We will review all requests and respond within 5 business days.
Refund exceptions are issued at the sole discretion of Strevius and approval of one exception does not obligate us to approve future requests.
6. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or card provider without first contacting Strevius, we reserve the right to:
- Immediately suspend or terminate your access to all Strevius products and services
- Dispute the chargeback with supporting documentation
- Permanently restrict future purchases from your account
We strongly encourage you to contact us directly at hey@strevius.com before initiating any payment dispute. We are committed to resolving legitimate issues fairly and promptly.
7. How to Request a Refund or Credit
To submit a refund or credit request, please contact us using the details below. Include the following information in your message:
- Your full name and email address used at purchase
- Your order or transaction number
- The product or service in question
- A clear description of the reason for your request
We aim to respond to all refund requests within 5 business days. Approved refunds are processed through Stripe and may take 5–10 business days to appear on your statement depending on your bank.
8. Changes to This Policy
Strevius reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
9. Contact Us
For all refund requests, cancellations, or questions about this policy, please reach out to us at:
- Email: hey@strevius.com
- Website: strevius.com
We are committed to being fair, transparent, and responsive. If something went wrong, we want to know about it.